Payments - payment is required at point of ordering using one of the available payment methods. No orders will be made and despatched until payment has been confirmed.
Returns and Refunds - returns are only accepted on non-customised Scented products and must be returned in original condition, unused and undamaged including packaging. Return postage is the responsibility of the customer. If goods are returned as described above a full refund will be issues. Please speak to us if there are any issues.
Amendments to custom orders - once a custom order is in production it may not be possible to amend the order and part or full payment may still be required. Please contact us ASAP if there are any changes to any order. Amendments to standard stock orders can be amended before the point of despatch.